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Terms of cooperation on the Sharg AG sp. z o.o. wholesale platform

1. GENERAL PROVISIONS

1.1. The Wholesale Platform, available at https://hurt.sharg.pl/, is operated by SHARG AG sp. z o.o., headquartered at Rożnowska 6, 04-213 Warsaw, registered in the Register of Entrepreneurs maintained by the District Court for Warsaw, XIV Commercial Division of the National Court Register under KRS number: 0000948950, with NIP: 1133050109, REGON: 521089940, and a share capital of 2,420,000 PLN.

1.2. SHARG AG sp. z o.o. specializes in wholesale distribution of outdoor equipment, knives, airguns, and self-defense accessories, offering a wide range of high-quality products. The company operates both domestically and internationally, collaborating with reputable manufacturers and suppliers.

1.3. The SHARG AG sp. z o.o. Wholesale Platform provides business customers with access to the product catalog, order placement, order tracking, and purchase history management. Customers can also benefit from product advisory services and post-sales support.

1.4. The Wholesale Platform is exclusively intended for businesses and institutions engaged in commercial activities. Private individuals who are not entrepreneurs are not permitted to make purchases through the platform.

1.5. Contact information for SHARG AG sp. z o.o.:

1.6. SHARG AG sp. z o.o. ensures professional customer service and timely order fulfillment. The company adheres to the highest ethical standards in trade operations and ensures its offerings comply with applicable legal regulations.

1.7. Any changes to the operation of the Wholesale Platform and significant updates to these Terms of Cooperation will be communicated to customers via email notifications and announcements on the platform’s website.

2. GENERAL TERMS OF USING THE WHOLESALE PLATFORM

2.1. Access to the Wholesale Platform is restricted to business customers who have accepted these Terms of Cooperation and completed the account registration process.

2.2. Account registration requires:

  • Completion of the Registration Form,
  • Clicking the "Register" button,
  • Manual activation of the account by the Service Provider following verification of the submitted data.

2.3. The Service Provider reserves the right to refuse account activation without providing a reason and to suspend an account in case of violation of these Terms of Cooperation.

2.4. The User is obligated to keep their data up to date and safeguard login credentials from unauthorized access. Sharing an account with unauthorized persons is strictly prohibited.

2.5. If an account remains inactive for 180 days, the Service Provider may suspend it. After 30 days of suspension, the account may be deleted, requiring re-registration for future use.

2.6. The Service Provider reserves the right to introduce changes to the functionality of the Wholesale Platform, including modifications to its design, available features, and ordering procedures.

2.7. In cases of improper use of the Wholesale Platform, including actions that may harm other users or cause financial loss to the Service Provider, the user’s account may be immediately suspended or deleted.

2.8. The Service Provider is not responsible for the unavailability of the Wholesale Platform due to technical reasons, system maintenance, or force majeure events.

3. TERMS OF SALES AGREEMENT CONCLUSION

3.1. Listings, advertisements, and price lists available on the Wholesale Platform constitute an invitation to enter into a Sales Agreement.

3.2. A Sales Agreement is concluded upon:

  • Order placement via the Order Form,
  • Order confirmation by the Seller via email.

3.3. The Customer is required to provide accurate and up-to-date information necessary for order processing.

3.4. The Seller reserves the right to refuse order fulfillment in case of incorrect information, product unavailability, or other circumstances preventing contract execution.

3.5. Once the order is confirmed by the Seller, modifications to the order require the Seller’s consent.

3.6. If the Seller does not respond to an order within 3 business days, the order is considered canceled.

3.7. The conclusion of a Sales Agreement entails the obligation to pay for the ordered products and applicable delivery costs within the specified deadline.

4. PAYMENT METHODS AND TERMS

4.1. Customers may choose from the following payment methods:

  • Bank transfer to the Seller’s designated account,
  • Cash on delivery,
  • Online payment via payment operators supported by the Wholesale Platform,
  • BLIK,
  • Alior Bank,
  • Credit/Debit card.

4.2. Payment must be made within the period specified in the order confirmation. For bank transfers, the payment must be credited within 7 days from order confirmation.

4.3. In the case of cash-on-delivery payments, the Customer pays in cash or by card upon package receipt.

4.4. The Wholesale Platform may offer deferred payment or trade credit for regular customers. Such payment terms are determined individually and require a separate agreement.

4.5. If payment is not completed within the specified timeframe, the Seller reserves the right to cancel the order and refuse future orders until outstanding payments are settled.

4.6. All prices listed on the Wholesale Platform are net prices and do not include VAT, which will be added in accordance with applicable regulations.

4.7. VAT invoices are issued based on the details provided by the Customer at the time of order placement. The Customer is responsible for verifying the accuracy of their information.

4.8. The Seller reserves the right to periodically modify available payment methods and introduce promotions or discounts on specific payment options.

5. SHIPPING COSTS, DELIVERY METHODS, AND TERMS

5.1. Product deliveries are available within Poland and selected EU countries. Shipping costs depend on the chosen carrier, weight, and dimensions of the order.

5.2. Available delivery methods include:

  • Courier delivery,
  • Personal pickup at the company’s headquarters,
  • Dedicated transport for large orders – arranged individually.

5.3. Delivery time depends on product availability and selected payment method. The standard processing time is 1 to 5 business days from payment confirmation.

5.4. For oversized or special transport-required products, the delivery timeframe may be extended. The Seller will inform the Customer accordingly.

5.5. For personal pickups, the Customer must schedule a pickup appointment in advance.

5.6. Upon receipt, the Customer must inspect the package. In case of damage, a damage report should be created in the courier’s presence, and the issue should be reported to the Seller immediately.

5.7. Shipping costs are displayed during the order process and added to the final order amount.

5.8. If delivery fails due to Customer error (e.g., incorrect address, unavailable recipient), the Seller may charge the Customer for re-shipping.

5.9. The Seller is not liable for delays caused by external factors, such as courier delays or unforeseen events.

5.10. Complaints regarding delivery must be submitted within 7 days of receipt to: reklamacje@sharg.pl.

6. PRODUCT COMPLAINTS

6.1. The Customer must inspect the received goods immediately upon delivery to verify their quality and conformity with the order.

6.2. If the delivered goods are found to be defective, the Customer must promptly notify the Seller via phone or email and then submit a written complaint report.

6.3. Complaints regarding orders placed through the Wholesale Platform must be submitted via the complaint submission feature linked to the specific order at: https://hurt.sharg.pl/client-orders.php?display=rma.
Complaints regarding orders placed outside the Wholesale Platform must be submitted via email to: reklamacje@sharg.pl.

6.4. Complaints concerning product quality will only be considered if the goods are made available to the Seller and do not show signs of mechanical damage.

6.5. Quality and quantity complaints must be submitted within 7 days of receiving the goods.

6.6. The Seller will review complaints within 14 business days of receipt. If additional expertise is required, the review period may be extended, and the Customer will be informed accordingly.

6.7. If the complaint is deemed valid, the Customer may be entitled to:

  • Product replacement with a defect-free item,
  • Product repair,
  • A price reduction,
  • Contract cancellation and a refund (for significant defects).

6.8. The Seller is not responsible for defects arising from:

  • Incorrect use,
  • Mechanical damage occurring after delivery,
  • Unauthorized modifications to the product.

6.9. If a complaint is rejected, the Customer will be informed of the reasons and possible further actions.

6.10. The Customer is responsible for covering the shipping cost of the returned product. If the complaint is accepted, the Seller will reimburse the shipping costs according to applicable regulations.

6.11. The Seller does not accept returns sent as cash on delivery. If the complaint is approved, the Seller will cover the cost of returning the product to the Customer.

6.12. Disputes regarding complaints may be resolved through negotiations. If an agreement cannot be reached, the Customer may pursue claims in court.

6.13. The Seller does not accept returns of purchased products unless they are the subject of a valid complaint. Returns without justified grounds will not be accepted.

6.14. For products with an expiration date (e.g., chemical agents, food products, batteries), complaints can only be submitted within the validity period. Complaints for expired products will not be considered.

6.15. The Seller does not guarantee the availability of spare parts beyond 24 months from the purchase date for products with limited replacement parts (e.g., airguns, specialty knives). Complaints regarding the lack of spare parts after this period will not be accepted.

6.16. Complaints will not be considered for products subject to natural wear and tear (e.g., knife blades, rubber seals, springs) due to normal use.

6.17. The Seller provides a 24-month warranty for products purchased on the Wholesale Platform. The warranty covers only material and manufacturing defects and is intended to ensure product quality during the resale period. The warranty does not cover damages resulting from improper storage, natural wear and tear, inadequate maintenance, or modifications by the end user.

7. ADDITIONAL PROVISIONS

7.1. The Seller reserves the right to refuse order fulfillment in the event of:

  • Incorrect or incomplete information provided during registration or order placement,
  • Outstanding payments owed by the Customer,
  • Violation of these Terms of Cooperation.

7.2. The Seller may temporarily suspend the operation of the Wholesale Platform for maintenance or upgrades. Customers will be notified in advance about planned downtimes.

7.3. The Customer is responsible for maintaining the confidentiality of their login credentials. The Seller is not liable for consequences resulting from unauthorized access due to the Customer’s negligence.

7.4. The Customer may not transfer rights and obligations under the Sales Agreement to third parties without the Seller’s prior consent.

7.5. The Seller reserves the right to unilaterally amend these Terms of Cooperation, with notification sent via email to registered Customers. Changes will take effect no sooner than 14 days from their publication on the Wholesale Platform.

7.6. Any matters not covered by these Terms of Cooperation shall be governed by Polish law, including the Civil Code and the Act on Providing Services by Electronic Means.

7.7. In the event of disputes, the parties will attempt to resolve them amicably. If no agreement is reached, disputes will be settled by the court competent for the Seller's registered office.

7.8. Each product page on the Wholesale Platform includes a Suggested Retail Price (SRP) to ensure market consistency and provide guidance for end customers.

7.9. While B2B customers can set their own pricing policies, the Seller reserves the right to:

  • Reduce the granted trade discount,
  • Limit access to selected products,
  • Terminate cooperation in cases of persistent market violations.

7.10. These provisions are designed to protect the market value of products and maintain fair competition among business partners without violating legal pricing regulations.

8. COPYRIGHTS TO THE WHOLESALE PLATFORM

8.1. All content, graphics, page layouts, logos, images, and other materials available on the Wholesale Platform are protected by copyright and intellectual property laws and are owned by the Seller or third parties from whom the Seller has obtained appropriate licenses.

8.2. Copying, modifying, distributing, publishing, or using any content from the Wholesale Platform without the prior written consent of the Seller is prohibited.

8.3. The Customer agrees to use the Wholesale Platform and its content lawfully and in accordance with these Terms of Cooperation. Any actions infringing on the Seller's copyrights or those of third parties are prohibited.

8.4. Trademarks, trade names, and logos displayed on the Wholesale Platform are registered and may not be used by Customers without the explicit consent of the rights holder.

8.5. The Seller reserves the right to pursue claims for copyright or intellectual property violations, including seeking damages for unauthorized use of platform content.

8.6. If a Customer or third party believes that content on the Wholesale Platform infringes their copyrights, they should immediately contact the Seller at hurt@sharg.pl, providing detailed information about the infringement and the basis of their claim.

8.7. The Seller will make every effort to ensure that materials available on the Wholesale Platform comply with applicable laws and do not infringe third-party rights.

9. FINAL PROVISIONS

9.1. These Terms of Cooperation take effect upon their publication on the Wholesale Platform and remain in force indefinitely.

9.2. The Seller reserves the right to modify these Terms at any time. Changes take effect 14 days after publication, unless otherwise stated.

9.3. Customers will be informed of any changes via email. Failure to accept the new terms means the Customer must cease using the Wholesale Platform.

9.4. Any matters not regulated herein are subject to Polish law, particularly the Civil Code and the Act on Providing Services by Electronic Means.

9.5. Any disputes arising from the use of the Wholesale Platform shall be resolved by the court competent for the Seller’s registered office. If the Customer operates outside Poland, relevant international private law provisions apply.

9.6. The Seller is not responsible for the Wholesale Platform’s unavailability due to external factors such as technical failures, force majeure, or third-party interference.

9.7. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

SHARG AG sp. z o.o. thanks you for reviewing these Terms of Cooperation and looks forward to a successful partnership.

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